Endy is setting the benchmark in customer experience, we are looking to hire a part-time Snooze Specialist for our Toronto Showroom. This is a real opportunity to help us build a customer-centric company and become a leader in our growth. As a part-time Snooze Specialist, you’ll be representing the Endy brand on the front lines. You’ll provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth.
Our ideal candidate must be available for full-time training 9:00am-5:00pm for 2 full days during Monday to Friday. Regular showroom hours are Monday to Saturday from 9:30am-7:30pm and Sunday 10:30am-6:30pm. This role will require a commitment of 15-20 hours a week, and availability on weekends. This is a contract position until November 2019.
Sleep easy knowing we are committed to cultivating a diverse and inclusive workplace.
What you'll do:
Represent the Endy brand with best-in-class customer experience
Invite customers into space to try out the products
Provide exceptional product and service knowledge to customers
Efficiently process sales orders via tablet and/or computer
Maintain visual merchandising standards and cleanliness of showroom
Capture email addresses, customer insights and product experiences to report back to the team
Who you are:
Experience with experiential retail is an asset
Must be able to stay on your feet all day
Must be able to work a minimum of 15-20 hours a week, with availability on weekends
Must be available for 2 full days of mandatory training during Monday to Friday
Knowledgeable in Mac and Google Suite systems
Zendesk or other help desk system knowledge an asset
Familiarity with Shopify or online store management systems an asset
Work experience in customer experience, sales or social community development, preferably at a retail or e-commerce company (bonus if it’s a start-up!)
Empathetic and clear communicator
Self-starter and needs little to no supervision
Problem-solver who understands how to work with all types of customer personalities
Detail-oriented, highly organized and able to prioritize and multi-task with a smile
You love sleep!