Part-Time Snooze Specialist - Toronto

Overview

Endy is setting the benchmark in customer experience, we are looking to hire a part-time Snooze Specialist for our Toronto Showroom. This is a real opportunity to help us build a customer-centric company and become a leader in our growth. As a part-time Snooze Specialist, you’ll be representing the Endy brand on the front lines. You’ll provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth. 

Our ideal candidate must be available for full-time training 9:00am-5:00pm for 2 full days during Monday to Friday. Regular showroom hours are Monday to Saturday from 9:30am-7:30pm and Sunday 10:30am-6:30pm. This role will require a commitment of 15-20 hours a week, and availability on weekends. This is a contract position until November 2019. 

Sleep easy knowing we are committed to cultivating a diverse and inclusive workplace.

What you'll do:

  • Represent the Endy brand with best-in-class customer experience

  • Invite customers into space to try out the products

  • Provide exceptional product and service knowledge to customers

  • Efficiently process sales orders via tablet and/or computer

  • Maintain visual merchandising standards and cleanliness of showroom

  • Capture email addresses, customer insights and product experiences to report back to the team

Who you are:

  • Experience with experiential retail is an asset

  • Must be able to stay on your feet all day

  • Must be able to work a minimum of 15-20 hours a week, with availability on weekends

  • Must be available for 2 full days of mandatory training during Monday to Friday

  • Knowledgeable in Mac and Google Suite systems

  • Zendesk or other help desk system knowledge an asset

  • Familiarity with Shopify or online store management systems an asset

  • Work experience in customer experience, sales or social community development, preferably at a retail or e-commerce company (bonus if it’s a start-up!)

  • Empathetic and clear communicator

  • Self-starter and needs little to no supervision

  • Problem-solver who understands how to work with all types of customer personalities

  • Detail-oriented, highly organized and able to prioritize and multi-task with a smile

  • You love sleep!