Bilingual Customer Experience Specialist

Overview

Endy is setting the benchmark in customer experience. This is a real opportunity to help us maintain a customer-centric company and become a leader in our growth. As a full-time Bilingual Customer Experience Specialist, you’ll represent the Endy brand on the front lines. You’ll provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth.

Sleep easy knowing we are committed to cultivating a diverse and inclusive workplace.


What you’ll do:

  • Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone and social media

  • Manage customer relationships by taking ownership of inquiries and solving issues in an efficient manner, utilizing the necessary tools to get the job done 

  • Quickly and efficiently solve problems for customers

  • Capture customer insights and product experiences to report back to the Endy team

  • Communicate and manage relationships with different suppliers and vendors 

  • Work in cross-functional teams to improve overall customer service and think proactively about bettering our products, services, and protocols

  • Provide regular updates daily with other Customer Experience team members


Who you are:

  • Must be bilingual (French/English)

  • Must be able to work Monday to Wednesday 11am-7pm in-office with flexibility, and remotely on weekends 10am-6pm (EST)

  • You’ve worked in customer experience, sales or social community development before, preferably at a retail or e-commerce company (bonus if it’s a start-up!)

  • Familiarity with e-commerce/ help desk tools such as Shopify, Zendesk, Fulfil.io or similar systems is an asset 

  • Empathetic and clear communicator with great interpersonal skills

  • Self-starter who takes ownership and needs little to no supervision

  • Problem-solver who understands how to work with all types of customer personalities and de-escalate issues 

  • Detail-oriented, highly organized, and able to prioritize and multi-task with a smile

  • Thrives in a team-oriented environment 

  • You love sleep!


Perks & Benefits:

  • Health & Lifestyle benefits

  • Wellness program

  • Full bed set when you join

  • Flexible vacation policy

  • Quarterly team events

  • Open concept office with a collaborative team


Closing Date: August 5, 2019