Bilingual Customer Experience Specialist (Remote)

 

Overview

Endy is setting the benchmark in customer experience. This is a real opportunity to help us build a customer-centric company and become a leader in our growth. As a part time Customer Experience Specialist, you’ll be representing the Endy brand on the front lines. You’ll provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth.

Sleep easy knowing we are committed to cultivating a diverse and inclusive workplace.

 

What you'll do:

  • Represent the Endy brand with best-in-class customer experience, helping customers over the primary on the phone
  • Experience with email, LiveChat
  • Efficiently process sales orders and manage customer relationships
  • Quickly and efficiently solve problems for customers
  • Capture customer insights and product experiences to report back to the Endy team
  • Work across functional teams for improving the customer experience and think proactively about bettering our products, services, and protocols
  • Update and communicate daily with rest of Customer Experience team

 

Who you are:

  • Must be able to work a minimum of 3-4 shifts weekly, Monday to Friday 10am-2pm and weekends 10am-6pm
  • Must speak fluent French
  • Must be available for 3 full days of mandatory training as well as bi-weekly meetings with team
  • Must have computer and strong connection to internet as this position is remote
  • Work experience in customer experience, sales or social community development, preferably at a retail or e-commerce company (bonus if it’s a startup!)
  • Empathetic and clear communicator across communication channels
  • Self-starter and needs little to no supervision
  • Problem-solver who understands how to work with all types of customer personalities
  • Detail-oriented, highly organized, and able to prioritize and multi-task with a smile
  • You love sleep!