Bilingual Customer Experience Specialist

Overview

Endy is setting the benchmark in customer experience. This is a real opportunity to help us maintain a customer-centric company and become a leader in our growth. As a full-time Bilingual Customer Experience Specialist, you’ll represent the Endy brand on the front lines. You’ll provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth.

Sleep easy knowing we are committed to cultivating a diverse and inclusive workplace.


What you’ll do:

  • Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone and social media

  • Manage customer relationships by taking ownership of inquiries and solving issues in an efficient manner, utilizing the necessary tools to get the job done 

  • Quickly and efficiently solve problems for customers

  • Capture customer insights and product experiences to report back to the Endy team

  • Communicate and manage relationships with different suppliers and vendors 

  • Work in cross-functional teams to improve overall customer service and think proactively about bettering our products, services, and protocols

  • Provide regular updates daily with other Customer Experience team members


Who you are:

  • Must be bilingual (French/English)

  • Must be able to work remotely Monday to Wednesday 2pm-10pm with flexibility, and on weekends 10am-6pm (EST)

  • You’ve worked in customer experience, sales or social community development before, preferably at a retail or e-commerce company (bonus if it’s a start-up!)

  • Familiarity with e-commerce/ help desk tools such as Shopify, Zendesk, Fulfil.io or similar systems is an asset 

  • Empathetic and clear communicator with great interpersonal skills

  • Self-starter who takes ownership and needs little to no supervision

  • Problem-solver who understands how to work with all types of customer personalities and de-escalate issues 

  • Detail-oriented, highly organized, and able to prioritize and multi-task with a smile

  • Thrives in a team-oriented environment 

  • You love sleep!


Perks & Benefits:

  • Health & Lifestyle benefits

  • Wellness program

  • Full bed set when you join

  • Flexible vacation policy

  • Quarterly team events

  • Open concept office with a collaborative team


Closing Date: September 7, 2019


Influencer Marketing & Public Relations Specialist

Overview

As Endy’s Influencer Marketing and Public Relations Specialist, you will scale Endy’s influencer marketing programs as a part of the larger PR team. A skilled relationship builder, storyteller, and negotiator, you are energized by a great idea and will go to any length to get it off the ground. From overseeing Endy’s always-on ambassador program to executing strategic outreach and assisting with larger PR campaigns, you understand how to identify the right influencers, deliver authentic and engaging content, and measure ROI.

Sleep easy knowing we are committed to cultivating a diverse and inclusive workplace.

What you’ll do:

  • Build and establish relationships with Canadian influencers

  • Work closely with digital marketing team to amplify third-party content, ensuring programs are successful from end-to-end

  • Keep track of media DNA influencer mentions and generate weekly, monthly, and quarterly reports

  • Maintain and strengthen Endy’s existing influencer and media relationships, through strategic outreach, mailers, and events

  • Manage all inbound and outbound collaboration requests

  • Identify the right influencers and media opportunities to boost brand awareness and drive engagement

  • Explore new opportunities to leverage influencer relationships, including affiliate programs, video collaborations, activations and events, and more

  • Dive into data to seek out trends in coverage

  • Order product samples and other materials in a timely manner

  • Work with PR Manager and Marketing Director to review assets and potential influencer collaborations; ensure all content inappropriate and on-brand

  • Develop and maintain Endy’s influencer database

  • Leverage internal SEO insights and best-practices for all content collaborations

  • Oversee influencer budget

  • Collaborate with internal stakeholders, including creative, digital marketing, operations, customer service, email, and brand partnership teams

  • Monitor social, digital and traditional media for brand mentions

  • Maintain media & influencer database

  • Other duties as assigned

Who you are:

  • 2-5 years of experience in Influencer Marketing, Public Relations, or Digital Marketing (bonus if it’s a start-up!) 

  • Strategic, enthusiastic, adaptable, and entrepreneurial

  • Strong desire to lead projects from end-to-end

  • Energized by a start-up environment

  • Strong understanding of the Canadian media and social media landscape

  • Skilled writer, negotiator, and relationship builder

  • Experience managing large projects (including budgets) 

  • Willingness to challenge the status quo and think differently to see results

  • Desire to learn and stay ahead of industry trends

  • Bilingualism an asset

Closing Date: September 1, 2019

Apply Now